Resources for Pool Industry Professionals

Download essential resources and product information tailored for pool builders, manufacturers, and retailers in the solar pool cover and reel industry.

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OrixPool Professional Resource & Technical Support Manual 2026

203 KB · Technical support reference

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Frequently Asked Questions

Get the answers you need about our products, pricing, and support.

What is the Minimum Order Quantity (MOQ) for wholesale accounts?

We offer a flexible “Trial Order” program for new partners, with MOQs starting as low as 5 rolls. For established long-term partners, tiered volume discounts are applied based on quarterly procurement commitments.

What are your lead times and shipping policies?

In-stock items are typically dispatched from our warehouse within 48 business hours of order confirmation. We partner with leading Australian freight carriers for nationwide delivery. Scheduled warehouse pickups are also available for local partners.

Do you offer white-label drop-shipping?

Yes. For qualified B2B partners, we provide white-label drop-shipping services. Orders are shipped directly to your end-customers without OrixPool™ pricing or retail branding, ensuring your client relationships remain protected.

Why is Plum-Hex™ 610-Micron technology superior to standard bubble covers?

Traditional round bubbles thin out at the apex when air expands under heat. The Plum-Hex™ hexagonal structure provides uniform wall thickness across the entire surface. Combined with a heavy-duty 610-micron density, it delivers approximately 25% better UV resistance and thermal retention than standard market alternatives.

Are the covers compatible with salt and chlorine systems?

Absolutely. OrixPool™ covers are specifically engineered to withstand the high chemical concentrations common in Australian salt and chlorine pools. We recommend removing the cover during “Shock Treatments” to maximize the material’s service life.

Can your Reel Systems be used with third-party covers?

Our heavy-duty reel systems feature a universal mounting interface. While optimized for OrixPool™ Plum-Hex™ covers, they can be adapted to fit most third-party solar covers using our specialized attachment kits.

How is the 12-Year Pro-rata Warranty calculated?

Our warranty protects against manufacturing defects and UV degradation. Under the pro-rata system, we provide a credit toward a replacement based on the remaining value of the term. For example, if a valid claim occurs in Year 6, the partner receives a 50% credit of the original purchase value toward a new unit.

What is the process for submitting a warranty claim?

We prioritize efficiency to keep your customers happy. Simply submit three clear photos (overall view, defect detail, and the batch number) via our B2B portal. We guarantee a preliminary assessment and response within 2 business days.

Does the warranty cover extreme weather events like hail?

The warranty covers material failure under normal environmental conditions. It does not cover physical damage caused by extreme weather (e.g. severe hailstorms) or improper installation. We advise users to retract and protect covers during extreme weather warnings.

How do I apply for a Wholesale Partnership?

Applying is simple. Navigate to our “B2B Solutions” page and fill out the Dealer Application Form. Our team will review your credentials and typically activate your wholesale portal access within 24 hours.

Do you provide marketing and technical materials?

Yes. Partners have access to high-resolution product imagery, technical data sheets (TDS), and unbranded brochures to assist in their retail sales and project tenders.

Expertise in Solar Pool Covers and Reels for B2B Clients

At Orix Pool, we specialize in providing high-quality solar pool covers and reels tailored specifically for the pool supply industry. With years of experience in wholesale distribution across Australia, our mission is to empower manufacturers, pool builders, spa owners, and brands by delivering mid-to-high-end products that elevate their offerings. Our commitment to excellence drives us to source only the best materials and collaborate with trusted brands, ensuring that our clients receive products that not only meet but exceed industry standards. We prioritize quality, sustainability, and functionality, making sure that our solar pool covers and reels enhance the pool experience while delivering unmatched durability. As a reputable partner in commercial pool supplies, we are dedicated to fostering long-lasting relationships within the industry, understanding our clients’ unique needs, and providing expert support to help them succeed. With Orix Pool, you gain not just a supplier, but a trusted ally in your business journey.